Our client specializes in providing award-winning solutions for enhancing customer communication experiences in Multinational Contact Centres.
They work primarily with Fortune 500 companies, focusing on meeting and exceeding client needs.
Develop a deep understanding of our platform, learning how it addresses client requirements.
Build and maintain strong relationships with Enterprise clients, ensuring their needs are fully understood and met using our platform.
Manage all reporting activities related to the health and performance of client accounts, ensuring accurate and up-to-date information in the CRM system.
Proactively identify additional support opportunities to meet client needs effectively.
Seek out and establish new partner relationships as necessary.
Conduct training sessions to help clients maximize the use of our platform.
Provide insightful analysis and deliver monthly reports to clients.
Be prepared to travel as needed.
Key Qualifications:
Previous experience or knowledge of IVRs or Telecommunications is a plus.
A proactive problem solver with a strong sensitivity to client needs.
Ability to effectively bridge client needs with various internal stakeholders.
Excellent relationship-building and communication skills.
Proficient in analytical thinking and cross-functional collaboration.
Strong organizational skills for managing client workflows and collaborating across different business functions.
Exceptional presentation skills.