Senior Technical Program ManagerOur Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networksbine to deliver a unique set of products and services that help people, businesses andernments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technologypany in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,ernments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of ourpany. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard's Dispute Management solutions aim to solve consumer disputes and improve the payment experiences for consumers, issuers and merchants. With more digital transactions, the need to manage chargebacks is bing increasingly important. We aim to improve purchase transparency and simplify the dispute process to protect business revenues and grow customer satisfaction.
We are seeking a highly skilled and experienced Senior Technical Program Manager to join our dynamic team. As a Senior Technical Program Manager in Disputes Management, you will work closely with engineering teams and other stakeholders to organize and track ongoing projects and activities, providing timely update with data and milestones, facilitating technical meetings with all groups. Proactively manages all dependencies, ensuring we meet the delivery.
The Technical Program Manager is an important member of our software development teams here at Mastercard. The TPM works closely with our engineering teams and other stakeholders across thepany to organize and track ongoing projects and activities, providing timely update with data and milestones, facilitating technical meetings with all groups. Proactively manages all dependencies, ensuring we meet the delivery.
Role
You will own the end-to-end delivery of engineering projects
Responsible for planning, execution, and delivery, from inception topletion, for an existing technology product or program
Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
Reports on progress, ensuring dependencies are covered
Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
Deep understanding of the design approaches and technologies utilized in your area
Focus on the customer experience, the build and delivery processes and the problems to be solved
Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
Align dependent organizations and remove/mitigate all blocking issues
Deep understanding of the business and technical requirements for the solutions being built
Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
Recognizeplex designs and propose simplified solutions by working with software design engineers, principals and TPMs
Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability.
You identify blocking issues and manage their resolution.
Identify, assess, track and mitigate issues and risks at multiple levels
Write documentation as required
Partner with industry vendors that provide technology or user experience designponents that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
municate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
municate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
Work across teams to optimize processes
Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Anticipate bottlenecks and adequately factor in contingency for unplanned delays
Determine if success metrics are in place and if not, you work to define them
Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
All About You
Experience in similar TPM role
Deep understanding of the design approaches, technologies and business drivers in your area
Demonstrated understanding of Project Management processes, strategies and methods
Knowledge of software development processes and Agile practices
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
Excellent time management and organizational skills
Experience in all things data - writing SQL queries, researching data discrepancies, data reporting
Strongmunications skills - both verbal and written - ability tomunicate critical points efficient across a wide range of audiences
You have passion and experience in working on customer facing emerging products and services.
You have a strong sense of personal accountability regarding decision-making and supervising scrum teams
You are results driven with proven ability to effectively define andmunicate project status, risks, and solutions in a proactive manner. Also able to manage support issues to drive to root cause and resolution.
You are high-energy, detail-oriented, proactive and adaptive and can work in a dynamic environment.
You have an ability to simultaneously manage short-term priorities and long-term initiatives and have experience working with agile software development processes, ideally as a scrum master.
You build solid and trust-based relationships within the team and various stakeholders and be a valued thought partner.
You can exercise influence outside your own teams to achieve results for the entire organization.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networkses with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
1. Abide by Mastercard's security policies and practices;
2. Ensure the confidentiality and integrity of the information being accessed;
3. Report any suspected information security violation or breach, and
Job ID R-248330