About the Role
As a Technical Support Engineer, you will be working on a cloud-based platform, helping customers and partners overcome technical challenges. This involves providing hands-on troubleshooting, debugging feature explanation, and best practice guidance to the broader Technical Support team.
1. Owning the complete end-to-end customer support experience.
2. Resolving complex customer service issues and managing them skilfully.
3. Providing custom code support by debug/troubleshoot and fix inefficient/faulty code.
4. Managing customers' expectations and experience in a way that results in high customer satisfaction.
5. Developing and maintaining technical expertise in assigned areas of product functionality.
6. Overseeing and managing the resolution of critical technical issues.
7. Creating knowledge base materials dedicated towards operational efficiency.
8. Sharing best practices with team members to enhance quality and efficiency of customer support.
Key Skills and Qualifications
* Strong problem-solving skills with ability to work independently.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.
* Technical expertise in software development and troubleshooting.
Benefits of Working With Us
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
What We're Looking For
We're looking for a highly motivated and experienced Technical Support Engineer who is passionate about delivering exceptional customer support and driving business success.