*EML Payments*
EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About The Role
We are seeking a Business Operations Analyst to support the day-to-day operations of our regulated e-money business. This role is suited to someone with prior experience in a regulated financial services environment, ideally within an Electronic Money Institution (EMI), who enjoys solving operational problems and improving how a regulated business runs.
You will work closely with operational teams and senior stakeholders, including the COO, providing data-driven insights and delivering practical, business-focused improvements.
What You'll Do
* Support business-as-usual operations of the Irish EMI, ensuring processes operate effectively and in line with regulatory expectations
* Analyse operational and customer data to identify issues, trends, and improvement opportunities
* Provide data analysis, reporting, and business insights to support the COO and senior management
* Deliver small, operational projects, including:
* Process optimisation and efficiency improvements
* Customer impact reviews and remediation activities
* Operational readiness and control enhancements
* Perform root cause analysis, identify lessons learned, and design proportionate process improvements
* Support monitoring of operational KPIs, service levels, and performance metrics
* Prepare management reports, presentations, and analysis using Excel and PowerPoint
* Work cross-functionally with Operations, Compliance, Risk, Customer Service, IT, and Product teams
* Support audit, regulatory, and assurance activities by producing operational evidence and analysis
Qualifications
* Proven experience in a regulated financial services environment (essential)
* Prior experience working within an EMI, payments, or fintech environment (strongly preferred)
* Strong analytical and problem-solving capability, with evidence of delivering operational improvements
* Demonstrated experience managing or supporting small-scale operational or process improvement projects
* High proficiency in Excel, PowerPoint, and Word
* Ability to analyse business issues, determine root cause, and design practical solutions
* Strong communication skills and confidence engaging with senior stakeholders
* Highly organised, detail-oriented, and comfortable working autonomously
What's In It For You
* Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off - plus 5 extra 'Take5' days when you've used your core leave
* Hybrid working (at least 2 days in the office)
* Health Insurance
* Pension with 5% company contribution
* Employee Assistance Program
* Income Protection and Life Insurance