Overview
Dutch and French Customer Service Specialist required with 2 years plus experience in customer service / order management. Contract for 6 months. Galway city. Hybrid.
Responsibilities
* Process all orders received via CRM system.
* Communicate proactively with internal and external customers regarding order status.
* Review and maintain customers' open orders on a daily basis.
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keep customer account changes up to date and communicate them to the commercial sales team.
* Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
* Communicate regularly with Team Lead of all changes, issues and potential concerns with any customer accounts.
* Work with central warehouse and/or supply chain team with regards to inventory, escalations and customer inquiries.
* Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
Qualifications
* Previous customer service experience desired, preferably in the healthcare industry but not essential.
* Must be fluent in Dutch and French. Fluency in English is essential.
* Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
* SAP or other ERP system experience is a significant advantage.
For a confidential discussion and more information on the role, please contact Noeleen Stewart.
Noeleen.Stewart@collinsmcnicholas.ie
091-706712
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