Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud
Corporate fare Google place Warsaw, Poland; Dublin, Ireland
X This role requires you to work in a shift pattern or non-standard work hours as required.
This may include weekend work.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Warsaw, Poland; Dublin, Ireland
.
Qualifications
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across large-scale, multi-node environments.
Experience with exploratory kernel debugging and performance analysis of containerized systems.
Experience working in public cloud (e.g., GCP) services and infrastructure.
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Responsibilities
Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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