Croatian, Hungarian or Polish QA's
We're looking for a Quality Analyst to support performance excellence across our operations. You'll be responsible for monitoring, evaluating, and coaching team members, ensuring high-quality outcomes that align with business goals.
What You'll Be Doing
1. Monitor and coach agents to meet quality standards
2. Analyze performance data to identify trends and drive improvements
3. Support Team Leads in enhancing team performance
4. Deliver policy-based training and refresher sessions
5. Investigate and resolve decision inaccuracies
6. Prepare and share regular performance reports
What You'll Bring
7. Bachelor's degree or equivalent experience (NFQ 7 +)
8. Experience in Content Moderation, Trust & Safety, or Quality Assurance
9. Fluent in English (C1+) and Croatian / Hungarian / Polish
10. Proficient in Excel and comfortable with data analysis
11. Understanding of the AI space is a plus
12. Flexible, adaptable, and able to work under pressure
We Offer
13. Full-Time, Permanent Contract
14. Monday to Friday, 9:00 AM – 5:30 PM
15. Sandyford, Dublin 18
16. Opportunities for growth and career development
17. A collaborative team working with cutting-edge tools and technologies
I will guide through the whole process Apply now () to be part of the future of AI
#CplGTTempOct