We have a fantastic new vacancy for a Senior Receptionist in the excellent 4 Star Claregalway Hotel.Objectives of the Role:Reporting to the Front Office Manager to ensure the smooth running of the front desk, conferences and events. To greet guests, answer phones/emails and to ensure the Front Desk is operated according to the Claregalway Hotel's Standard Operating Procedures.Key Duties and Responsibilities:To report for duty on time and in the correctly presented uniform.To ensure that all guest requests are met regarding room allocation i.e.: VIP, special requests, groups requirements etc.To ensure that your work area is always maintained in a clean and organised mannerTo ensure that the trending website is updated when requiredTo ensure that all account to company bills have the relevant backup and a sales ledger account is set up with routine instructions in placeTo process no shows on a daily basis ensuring that the revenue raised and recorded dailyTo identify any regular customersTo file reservations back up in a neat and organised mannerTo answer promptly daily enquiries & reservations via phone & email.To assist our customers to find the necessary booking requirements for their stayTo cover reception shifts.Co-ordinate weekly groups, rooming lists, and communicate to the F&B teamTo assist the Front Office Manager in the administration and management of the third party websites and GDS.To assist the Front Office Manager with staff training and keeping Sop's up to date.To professionally deal with any guest complaints in a timely manner.To be aware and follow the hotel rate strategyTo be knowledgeable about all the different packages and rates on offer at one time.To make sure that Company Policy, the Vision Statement, and Departmental objectives are followed and utilised at all timesTo be fully aware of the Hotel's Fire Safety Procedures and Health & Safety regulations.To attend all training courses as notified to you.Perform other duties as required.Requirements:Minimum of two year's experience in a Senior Reception role in the hospitality industry.Customer focus.Attention to detail.Ambition to develop.Excellent level of English both oral and writtenJob Type: Full-timePay: €15.00 per hourBenefits:Food allowanceGym membershipOn-site gymOn-site parkingAbility to commute/relocate:Claregalway, Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)Experience:Hotel Senior Recepionist: 2 years (required)Language:Fluent Enghlish (required)Work authorisation:Ireland (required)Work Location: In person