We would like to invite applications for the following full time, 6 month specified purpose position: IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environmentReceptionist/AdministratorClontarfWe are looking for an enthusiastic, professional to provide front of house Reception duties, operate the main switchboard in Clontarf with administrative support for the Customer Care Team, in order to ensure the smooth delivery of the duties of the Customer Care Department supporting complaints, surveys, membership, and enquiries. This role requires great telephone, verbal and written communication skills, as the successful candidate will liaise with external visitors, guests, IWA members and staff contacting the IWA office either by phone, Teams or visiting in person. This person will also liaise with all our departments in Clontarf and nationwide, as required. Main Duties and ResponsibilitiesTo portray a professional and well-presented image of the associationAnswer all telephone calls courteously and transfer as appropriate on a busy switchboard; record the number of enquiries and their nature as requiredMeeting visitors at the front desk by greeting, welcoming, directing and announcing them in a friendly and professional mannerLiaise with other departments as requiredAssist with sorting and distribution of incoming postProvide general administrative supportContribute to the overall running of an efficient modern office systemContact courier and taxi companies as requiredFiling, photocopying, scanning etc of documentation using systems such as Microsoft One Drive/ SharepointCarry out any other responsibilities / duties assigned to you from time to time.Support IWA's Complaint Management SystemSupport with responding to emails relating to all areas of business related to IWAPERSON SPECIFICATIONTraining, Experience, Knowledge, Skills and BehavioursExperience of working in one or more of the areas outlined above for at least 2 yearsA high level of keyboard and Microsoft Office skills are a pre-requisiteKeeping of daily, weekly and monthly accounts together with making internal lodgmentsExcellent organisational and communication skills (written and oral) are essentialExcellent interpersonal skills with a proven track record of working as part of a teamThe ability to use initiative and deal competently with ad hoc queries as they ariseKnowledge of customer service principles and practices is requiredHighly organized with ability to work under pressure, prioritise & multi taskAbility to be resourceful and proactive in dealing with issues that may ariseProfessional appearance Remuneration & BenefitsSalary between €28,939.00 and €45,090.00 per annum (DOE)Excellent working conditionsTraining & development opportunities25 days annual leaveEmployee Assistance ServiceThe closing date for all applications is 2nd January 2026.Please note: Interviews will be held on site in IWA Clontarf on 6th January 2026This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.Please note that remote working is not an option for this role, it is full-time on site.Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.