Automation and OT Service Delivery Manager
This role is responsible for overseeing the delivery of projects and support services across automation and OT systems within a regulated pharmaceutical environment.
Required Skills and Qualifications:
* Excellent people management skills across multiple disciplines
* Strategic thinker, to drive innovative thinking and add value to the service provided
* Strong communication skills for engagement with client and internal stakeholders as well as team members
* Excellent presentation and facilitation skills
* Ability to lead, motivate and engage the team to continually deliver
* Technical background in Process Automation and/or OT systems essential
* Background in life science project management desirable
Key Responsibilities:
* Overall accountability for all onsite activities
* Responsible for onsite project delivery, working with the site project manager to resource, budget and deliver all onsite projects on time
* Responsible for onsite managed service team to resource and deliver system support, system change and innovation to our client
* Support our team with development and career progression
* Resourcing for Project and Manage Service requirements to meet client needs
* Measure and report team performance to Cognizant and client stakeholders against formal KPIs
* Manage our service budget and ensure control of Capex spend for client projects
* Act as primary point of contact for all client requirements related to Automation and OT systems