Department:SupportEmployment Type:Contract / TempLocation:DuleekDescriptionWho are we?At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.We're all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.Why join us?We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations.This is an exciting opportunity to join a very fast paced team, helping migrate customers to our software. The role will suit a dynamic, payroll professional who enjoys working as part of a team, who has a strong customer focus and is highly motivated.Key ResponsibilitiesHelping new customers move their data from their existing payroll software to BrightPay.Acting as the first point of contact in supporting customers over the phone and via email.Providing help and answers to customers' payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.Guiding customers through our software, enabling them to use the software effectively.Testing our software to ensure bug free software is released.Keeping abreast of trends and changes in payroll and employment legislative areas.To support, guide and assist other team members in resolving customer queries.Assist Payroll support team with calls and emails during migration quite periods.Skills, Knowledge and ExpertiseExcellent phone manner with ability to engage and build rapport with customers.Customer orientated, eager to go the extra mile to assist customers Up-to-date payroll experienceStrong communication skills, particularly phone and listening skillsGood knowledge of payroll processesPayroll or accounts qualification would be a distinct advantageAbility to work under pressure and in a changing environmentStrong IT proficiencyKnowledgeable in Microsoft Excel is an advantagePositive attitude with a can-do approach