Job Title
An experienced Reservations Coordinator is required to join our team.
The ideal candidate will be a highly motivated and organized individual with excellent communication skills. They will work closely with the reservations manager and team to ensure seamless guest care and efficient switchboard operations.
Main Responsibilities:
* Provide exceptional guest service, ensuring all interactions are professional, friendly, and courteous.
* Work varying shifts over 3-5 days, including midweek and weekends.
* Promote resort facilities and services to guests.
* Ensure accurate booking processes using relevant systems.
* Communicate information effectively to colleagues and stakeholders.
Requirements:
* Minimum 2 years of experience in a similar role.
* Excellent written and oral communication skills.
* Proficiency in Microsoft software.
* Exceptional attention to detail and guest care skills.
* Self-motivation, trustworthiness, and politeness.
Desirable Skills:
* Familiarity with Opera Fidelio and channel management tools.
* Able to upsell across departments.
* Ability to use initiative and work as part of a team.
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