Bookings & Sales Coordinator Job Description
The ideal candidate will be a part-time Bookings Office Assistant to join our busy bookings office. This role involves ensuring our customers receive the best experience through the booking process and beyond.
This is an interesting and varied role, working with a friendly team in a truly stunning location in Connemara. The ideal candidate is an organized individual with great people skills, adept at multitasking, prioritizing tasks, and managing time effectively.
Punctuality and reliability are vital, as you will be the first point of contact for our customers.
Duties and Responsibilities:
* Booking management: Monitor and manage all bookings via phone, email, and online booking system.
* Administration: Handle all bookings and inquiries professionally, sending booking confirmation details to customers.
* Communication: Answer phones, address queries, pass them to relevant departments, and take clear and concise messages.
* System Management: Manage and update online bookings via the Booking Layer system, ensuring accurate daily updates on capacity and availability.
* Financials: Monitor and process deposits, payments, and invoices.
* Customer Service: Answer customer queries and resolve any issues with bookings or reservations.
* Liaison: Coordinate with other departments to keep bookings up-to-date and inform the reception and activity office of any changes.
Skills and Qualifications:
* Required Skills and Qualifications:
o Excellent customer service skills for a customer-facing role.
o Fluent English with excellent written and verbal communication skills.
o Punctual and reliable.
o Excellent telephone etiquette.
o High degree of accuracy and attention to detail.
o Strong team working skills.
o Proficiency in Microsoft Office suite and email communication.
o Ability to follow directions and work with minimal supervision.
* Desirable Skills and Qualifications:
o 2 years' administration experience working in a busy office.
Working Hours and Location:
Part-time position available 20-28 hours per week in low season, increasing in busy season. Monday to Friday, weekend availability during Summer Season. In-person work location at our base in Leenane Co. Galway.
We look forward to hearing from you!