Morgan Mc Kinley is looking for a Client Services Cooridinator to join our Talent Solutions team.
As a Client Services Coordinator, you are the engine room of our client programmes - ensuring all day-to-day administrative tasks are executed seamlessly while delivering accurate reporting to support performance objectives.
You thrive in a fast-paced, service-driven environment and take pride in operational excellence, enabling Client Services Consultants to deliver an exceptional experience for our clients.
Key Success Pillars Developing and Empowering Yourself Operational Excellence & Accountability Collaboration One Team, Winning Together Great Customer Experience and Growth Financial Success Key Responsibilities Developing and Empowering Yourself Participate in all relevant training throughout your induction period Proactively engage in development opportunities to accelerate progression Utilise internal learning platforms to enhance knowledge and soft skills Seek and act on feedback to identify strengths and areas for improvement Set clear, measurable goals aligned with client SLAs and consistently meet or exceed targets Support the development of new Client Services Associates through coaching and mentoring Operational Excellence & Accountability Support implementation and continuous improvement of processes to drive team success Maintain expert knowledge of systems, ensuring all records are accurate and up to date Coordinate interview scheduling and provide interview note-taking support (virtual and onsite) Become fully immersed in assigned client accounts to ensure compliance with portals, processes, and SLAs Ensure compliance standards are consistently upheld, including GDPR and recruitment best practices Support end-to-end recruitment processes, ensuring efficiency, accuracy, and positive outcomes Write, proof, and post compelling job advertisements to attract high-quality talent Monitor job boards and track open vacancies in line with client requirements Assist in reporting recruitment activity and performance against SLAs Track KPIs and metrics to identify improvement opportunities Great Customer Experience and Growth Build and maintain strong relationships with clients, understanding their needs and expectations Support delivery of a best-in-class recruitment experience for clients and candidates Coordinate high volumes of interviews with hiring managers efficiently Deliver exceptional customer service in every interaction Act as a Career Ally by supporting and engaging with candidates responsively Assist with candidate onboarding to ensure a smooth transition Represent the organisation at networking events as a brand ambassador Skills & Attributes Strong administrative experience within a compliance-driven environment Highly motivated, results-driven, and customer-focused Proficiency in Microsoft Word, Outlook, Power Point, and Excel Experience working in a fast-paced, service-oriented environment Professional, ethical, and competitive mindset Excellent communication and interpersonal skills (written and verbal) Strong organisational skills with the ability to prioritise and manage multiple tasks Team-oriented mindset with a collaborative approach Proven ability to deliver in high-pressure environments where speed to market is critical High attention to detail and commitment to operational excellence Our Values and Culture At the heart of our "Go Beyond" culture are core values include: We Succeed Together We Simplify the Complex We Go Beyond We are committed to fostering a diverse, inclusive, and supportive workplace, where every team member can thrive.
Skills: admin coordinator talent acquistion