Lead a team of credit controllers to achieve and exceed department targets, driving continuous improvements in debt collection performance. Develop a culture of continuous improvement, fostering innovation, accountability, and collaboration within the team.
Establish best-practice credit management policies and procedures, ensuring operational excellence. Work in partnership with the commercial department to mitigate credit risk and prevent payment delays.
Set, monitor, and report on key credit control KPIs, delivering clear insight and recommendations to senior leadership. Maintain strong controls over debtor days and bad debt provisioning, ensuring adherence to financial targets.
Manage relationships with external agencies and service providers to support debt recovery processes. Produce high-quality monthly credit management reports, highlighting performance trends and opportunities for improvement.
Champion collaboration across Finance, supporting process improvements and helping to drive automation and change initiatives. Assist the Accounting Manager in managing and controlling the credit control department's contribution to improving working capital.
Requirements
• Extensive credit control experience (8-10 years) in a fast-paced, dynamic industry environment.
• Proven track record of delivering significant improvements in debt collection and Days Sales Outstanding (DSO).
• Previous experience leading a credit control team, with strong people management and coaching skills.
• Excellent communication and negotiation skills, with a proactive, solutions-focused mindset.
• High level of analytical thinking, with a commitment to continuous improvement and operational excellence.
• Passionate about building and leading high-performing teams that consistently deliver results.
Benefits
• Annual leave entitlement starts at 22 days and increases with service level.
• Eligibility for competitive bonus based on performance.
• Subsidised canteen facilities, pension scheme, maternity benefit, income protection, and life assurance are among the valuable services available to our employees.
• Employee assistance program and cycle-to-work scheme contribute to employee health and wellbeing.
• Professional development programs to further develop employees, with one paid day off annually to engage in volunteering activities.
• Free car parking facilities available at all locations, including EV charging.