We are seeking an experienced and service-drivenGeneral Managerto lead the operations of aCafé and Catering contractwithin a hotel. This role is responsible for delivering exceptional guest service, overseeing daily operations, managing a high-performing team, and ensuring seamless execution of both café service and all catering functions (including events, meetings, and private dining). The ideal candidate has strong F&B leadership experience, a passion for hospitality, and a proven ability to manage multi-revenue streams under one roof. Key Responsibilities: Operational Leadership Manage all front-of-house and back-of-house operations for the café and catering services. Oversee food quality, service delivery, cleanliness, and venue readiness at all times. Ensure smooth coordination between kitchen, service teams, and hotel departments (sales, banquets, events). Staff Management & Development Hire, train, schedule, and lead a team of café staff, catering supervisors, and event staff. Motivate and coach team members to deliver a consistent, high-quality guest experience. Conduct regular training on service standards, health & safety, and brand policies. Guest experience & Service Standards Deliver a warm, professional, and engaging experience for all café guests and catered events. Act as the primary point of contact for VIP clients, group organisers, and hotel partners. Handle guest feedback and complaints promptly and effectively. Catering & Event Coordination Work closely with hotel sales and event teams to execute all catering functions smoothly. Manage catering set-up, service timelines, staffing, and client satisfaction from start to finish. Coordinate menus, logistics, and special requests with the kitchen and hotel departments. Financial & Administrative Oversight Manage budgets, labor targets, inventory, and supplier relationships for both café and catering operations. Prepare operational reports, forecasts, and client billing as required. Ensure full compliance with food safety regulations, hygiene standards, and local licensing laws. Conduct regular audits and maintain documentation related to health & safety. Implement and enforce company and hotel policies and procedures. Skills: Teamwork Reporting Training