Job Title
A business hotel is seeking an experienced Hotel Operations Manager to oversee and manage its reception and reservations department.
This role will encompass overseeing everyday operations in a hospitality environment with front office management and ensuring a seamless guest experience upon check-in and departure and during their stay.
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Requirements
* 3+ years' experience as Front Office Manager essential for this role
* Proven track record of managing a reception / reservations team within a 4* / 5* hotel environment
* Commercially and customer focused with absolute attention to detail
* Exceptional Leadership, Reception, Communication, Organisation and Time Management skills
* Able to work on own initiative and equally able to work as part of the overall hotel management team
* Proficient with Office Suite, Opera or Hotsoft, Hotel booking engines and CRMS
* Flexible as this role includes working early mornings, afternoons, evenings and weekends
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Benefits
* Free Parking and Meals on Duty when working
* Bonus structure based on performance
* Accommodation can be provided if needed
* Other benefits to be discussed during interview stage