Job Title: Customer Support Specialist
Our company is seeking a highly skilled and detail-focused Customer Support Specialist to join their team. This role requires exceptional communication skills, the ability to manage multiple priorities, and a proactive approach.
The ideal candidate will have at least one year of experience in a customer service or order processing role, with strong attention to detail and the ability to handle complex administrative tasks.
Key Responsibilities:
* Handle and process customer orders received via phone and email with accuracy and efficiency.
* Liaise with internal departments to ensure timely order fulfilment and resolution of any issues.
* Respond to customer queries, providing clear and timely updates or resolutions.
Benefits:
* Competitive salary and benefits package.
* Paid sick leave and pension contribution.
* Opportunity to work in a fast-paced and supportive environment.
Ideal Candidate Profile:
* Excellent verbal and written communication skills.
* Able to manage conflict calmly and professionally.
* Strong problem-solving skills and attention to detail.