Overview
Post Title:
Application Support
Post Status:
Permanent
Department:
ICT
Location:
Beaumont Hospital & Affiliated Sites
Reports to:
Director of ICT
Salary:
Appointment will be made on Grade V Scale (€51,718 - €61,866 LSI) at a point in line with Government pay policy
Hours of work:
Full Time 35 Hours per Week
Closing Date:
5pm on Wednesday 10th December, 2025
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Job Summary:
Project Coral represents a significant ICT transformation programme within Beaumont Hospital introducing the Orbis Order Comms solution, IPM, and Orbis ED systems to streamline patient flow, clinical documentation, and operational management. These systems provide a robust foundation for patient-centred, data-driven care.
The Application Support role is a specialist post within the Informatics Model of Support. The post holder will provide dedicated support to the Configuration Lead in the ongoing build, configuration, and optimisation of Orbis, IPM and related digital systems. This includes assisting with workflow configuration, system build tasks, issue resolution, and liaising with users and vendors.
This role is essential to ensure the configuration of Orbis systems meets hospital operational and clinical requirements and that digital solutions are effectively implemented and supported across Beaumont Hospital.
Job Purpose
To provide specialist support for the configuration, build, and ongoing optimisation of software applications, working in close collaboration with the Configuration Leads. The post holder will:
* Assist in system configuration and build tasks to meet operational and clinical requirements.
* Support the resolution of configuration and build issues, liaising with users and vendors as required.
* Maintain accurate records of issues, changes, and system updates.
* Collaborate closely with the Configuration Lead and wider support teams to ensure effective system performance.
Key Working Relationships
* Configuration Lead
* Operational and Lead Support Staff
* Project Manager and Clinical Lead
* ICT and Technical Teams
* Clinical and operational end users across Beaumont Hospital
*
Responsibilities
Main Duties and Responsibilities:
1. Configuration and Build Support
* Assist the Configuration Lead in implementing system configuration changes to workflows and functionality.
* Support ongoing build activities to enhance digital solutions for clinical and operational use.
* Validate configuration changes to ensure they meet user requirements and hospital standards.
2. Problem Solving and Issue Management
* Work with users to identify, troubleshoot, and resolve configuration-related issues.
* Liaise with vendors when advanced technical problems require escalation.
* Log all issues and changes, maintaining accurate and detailed records of resolutions.
3. Collaboration and Liaison
* Act as a key contact between the Configuration Lead and other support staff to ensure smooth system operations.
* Collaborate with Operational Support Staff and other tiers to maintain system continuity.
* Support hospital-wide engagement by helping staff understand configuration changes and system enhancements.
* Ensure data generated from configured workflows is accurate, consistent, and accessible to staff.
* Support the Configuration Lead in monitoring system performance and identifying areas for improvement.
4. User Support and Training Assistance
* Provide guidance to staff on the effective use of software applications within configured workflows.
* Support trainers by providing system knowledge and configuration context during training sessions.
* Encourage adoption of best practices and consistent use of digital solutions across hospital departments.
The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.
Qualifications
Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.
Applications will be assessed on the basis of how well candidates satisfy these criteria.
Mandatory:
Professional Qualifications, Experience, etc.(a) Eligible applicants will be those who on the closing date for the competition:
(i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutoryhealth agencies, or a body which provides services on behalf of the HSE under Section38 of the Health Act 2004.
Or
(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjectsin the Department of Education Leaving Certificate Examination, includingMathematics and English or Irish1. Candidates should have obtained at least Grade Con higher level papers in three subjects in that examination.
Or
(iii) Have completed a relevant examination at a comparable standard in any equivalentexamination in another jurisdiction
Or
(iv) Hold a comparable and relevant third level qualification of at least level 6 on theNational Qualifications Framework maintained by Qualifications and Quality Ireland,(QQI).
Note1
Candidates must achieve a pass in Ordinary or Higher level papers. A pass in afoundation level paper is not acceptable.Candidates must have achieved these grades on the Leaving Certificate Establishedprogramme or the Leaving Certificate Vocational programme.The Leaving Certification Applied Programme does not fulfil the eligibility criteria.
And
(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.
5. AgeAge restriction shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act, A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
6. HealthCandidates for and any person holding the office must be fully competent and capable ofundertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
7. CharacterCandidates for and any person holding the office must be of good character.
Desirable
Qualifications and Experience
* Experience with system configuration, build, or application support in a healthcare setting.
* Knowledge of one or all of the following Orbis, IPM, Orbis ED
* Understanding of clinical workflows, hospital operations, and patient safety principles.
* Experience liaising with end users and vendors to resolve configuration or system issues.
* Desirable - Relevant IT, healthcare, or informatics qualification (degree, diploma, or equivalent).
Skills and Competencies
* Strong problem-solving and analytical skills.
* Good organisational and prioritisation abilities.
* Effective communication and interpersonal skills for collaboration with multiple teams.
* Ability to work both independently and as part of a team.
* Flexible and adaptable approach to changing systems and workflows.
Values and Behaviours
* Patient-centred approach in all activities.
* Professionalism, integrity, and accountability.
* Collaborative and supportive team working style.
* Proactive in identifying issues and suggesting improvements.
* Commitment to continuous learning and knowledge sharing.
Expected Outcomes
* Effective support of application configuration and build activities.
* Timely resolution of configuration issues in collaboration with users and vendors.
* Accurate logging and documentation of system changes and incidents.
* Improved hospital-wide understanding and adoption of digital solutions.
* Contribution to the stability, performance, and optimisation of digital systems.
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)
Name:
Anne Quirke
Email address:
A short listing exercise may be carried out on the basis of information supplied in your application. The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. In the event of a high volume of applications additional shortlisting criteria may be utilised.