We are one of Europe's most successful family-owned businesses with a rich 149-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one-in-three people in Ireland through 18 market-leading food and beverage brands that include Super Valu, Centra, Frank and Honest, and Musgrave Market Place.
We support thousands of retail and food service family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and are making changes across the company to ensure this happens.
We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
The Role We are seeking an L&D Specialist to join our growing team.
As an L&D Specialist, you will work closely with our L&D team, colleagues in retail stores, and regional teams to design, implement, and review people plans for each store from an L&D perspective.
You will:
* Work with our Regional Managers & Retail Partners to provide relevant and tailored training and advice
* Influence and coach Store owners where appropriate
* Coordinate and deliver on-site Customer Service Training with retail teams
* Provide advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people
* Support Super Valu & Centra Retailers to lead positive cultural change in their business
* Coordinate and deliver on-site Leadership and Management Training (Feedback, Coaching, Communication Skills etc.)
* Support store owners & managers to complete training needs analysis for their teams and develop appropriate learning plans via our Institute.
You will also facilitate workshops with Store Owners, Managers, and other senior stakeholders to ensure continuous improvement of L&D and behavioral change initiatives.
You will advise Retailers on all aspects of Learning & Development, career development, and employee engagement.
You will assess the service level for the region and regional performance reporting (through Mystery Shopper audits and internal assessment).
You may be required to work on various HR projects and support other Musgrave brands.
What We're Looking For
* Strong coaching and facilitation skills with the ability to engage and motivate diverse audiences
* A keen interest in working in the retail sector with a passion for great customer experiences
* Excellent communication and presentation skills with experience in presenting to large groups
* Minimum 2 years' experience in a training-related role
* Previous experience in a Learning and Development-focused role would be advantageous
* Proven organizational skills with the ability to manage a varied workload and meet deadlines
* Proven relationship building and influencing skills
* Knowledge of Microsoft Office suite
* A full driving license is essential
What's Nice to Have
* Certification in Training or Coaching or an IITD qualification is desirable
* Experience in E-Learning Design
* Experience implementing a Learning Experience Platform
What We Offer
* Career Development: With a commitment to your personal and professional growth, we offer numerous opportunities for advancement and learning.
* Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
* Innovation Focus: Be part of a company that values forward-thinking solutions.
* Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
* Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
We operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
Occasional business travel to other locations will also be required.