Customer Care Assistant Role
As a Junior Customer Care Assistant, you will play a key role in supporting our team to deliver exceptional customer service. Our mission is to provide customers with an innovative and personalized experience at every stage of their journey.
We are driven to enable our people to build lasting relationships, commitment, and trust for the road ahead. This involves maintaining accurate records of vehicle movements, service status, and customer interactions.
* Pick up and drop off customer vehicles as scheduled, ensuring timely and safe transportation. Maintain a clean and organized service reception area, welcoming customers upon arrival.
* Assist Service Advisors in daily operations to maintain a smooth workflow, monitoring service progress and updating customers via phone or in person.
* Support the vehicle check-in and checkout process, including basic visual inspections and documentation. Ensure that all necessary paperwork is completed accurately and efficiently.
* Coordinate with workshop staff to manage service bookings and appointment confirmations, providing courteous and professional customer service throughout the process.
Key Responsibilities:
* Provide exceptional customer service, addressing inquiries and escalating issues to Service Advisors when needed.
* Maintain accurate records of vehicle movements, service status, and customer interactions.
* Support daily operations, including managing service bookings and appointment confirmations.
* Ensure seamless communication between customers, Service Advisors, and workshop staff.
Requirements:
* Excellent communication and interpersonal skills.
* Able to work effectively in a team environment.
* Basic knowledge of automotive systems and procedures.
* Ability to multitask and prioritize tasks efficiently.