Who we are at Viatel Technology GroupViatel Technology Group is a complete security, comms, cloud and digital services provider with a passion for exceptional customer service. Our customers choose us for our outstanding capabilities for their local and global projects.Viatel Technology Group is on a mission to deliver technological services that have the greatest impact possible on peoples lives. We want everyone to experience the special passion of our team and the values that unite us.Our values centre around our team and our customers; ensuring that our customers love our service, and that we always do the right thing for our employees, clients, partners and communities. Excellence is our mantra, so we look for people who light up every corner of our business with innovation and approach every challenge with a determination to succeed.As we move our Head office to our newly refurbished Headquarters in Parkwest We are looking for an Office and Facilities Manager to keep our workplace running smoothly and provide a welcoming environment for team members and visitors. The successful candidate will play a pivotal role in ensuring the smooth operation, of the companys premises and facilities.This role is responsible for managing all aspects of office administration and facility services - creating a supportive and efficient work environment for all staff and visitors.Providing excellent customer service to staff, visitors and external partners is essential offering information and assistance to clients and customers, both in person and over the phone.Role & Responsibilities:Office Management:Welcome and assist visitors, ensuring smooth sign in and access to the relevant person or department.Coordinate and scheduling meetings, appointments, and conference room bookings and assist in organising and coordination of company events and conferences.Oversee reception, cleaning, and security services to maintain high standards of service and efficiency.Managing incoming and outgoing mail, deliveries, emails, and phone calls - including sorting and distributing mail and routine correspondence.Act as the key point of contact for all buildings-related queries and communications with staff and management.Monitoring and managing access to the building, ensuring that security protocols are followed, and maintaining security systems such as surveillance cameras and access control systems.Work alongside our Health & Safety Manager to develop and implement emergency procedures and business continuity plans.Provide administrative support to other departments as needed.Adhoc duties as required.Facilities Management:Oversee the day-to-day running of office buildings and associated facilities, ensuring they are safe, secure, and fully operational.Schedule and supervise regular preventative and reactive maintenance, repairs, and building upgrades as required.Assist in ensuring compliance with all health and safety regulations and company policies, conducting regular audits and risk assessments.Liaise with external contractors, suppliers, and service providers.Maintain accurate records of building services, maintenance reports, equipment, and inventory.Keep track of office supplies and inventory and placing orders when necessary.Required Skills and ExperienceProven experience in office, buildings, or facilities management roles.Excellent organisational, planning, and project management skills.Effective communicator with good interpersonal, and problem-solving skills.Good knowledge of building systems (HVAC, electrical, security, etc.) and health & safety regulations.Competency in software systems and Microsoft Office Suite.Ability to work independently and handle multiple priorities under pressure.Relevant qualifications (e.g., Office, Facilities/Property Management, Building Services, Health & Safety) desirable.Work LocationBased in our Parkwest office with occasional travel to other sites as required.Standard office hours, with flexibility for emergency call-outs or project work outside regular hours.Our Benefits24 days annual leaveHealth insurance contributionPension (company matched up to 5%)Employee discountsOn site parkingCycle to workGym membership benefitDiscounted BroadbandIncome protectionMaternity/Paternity BenefitFlexi Days during summer monthsOur ValuesCustomers Love Our ServiceFocus on the customer and all else follows.WOW, that was impressive. WOW, that was fast. WOW, that was helpful. WOW, that was efficient. There are so many opportunities to add a WOW to someones day when they interact with our Team or our services. We find at least one WOW moment every single time.We care deeplyFor Our Team. Our Customers.Our Partners. Our Communities.We look out for each other. Nurture wellbeing. Realise potential.We respect our responsibility to our customers and our role in empowering their operations. We have giants standing on our shoulders.We fuel our partners growth. A partners success feeds our success.We are great citizens. We give back to our communities. We cultivate sustainability.Excellence is our mantraGood is easy. Be great.We always ask: Is this the best we can do?We innovate to guarantee that we make the greatest possible impact. We switch on every corner of the business with lightbulb moments. We strive to become the best in market. Then become better. Think bigger. Focus on quality and professionalism. Approach every challenge with a determination to succeed.Trust is our force multiplierEndeavour always to be worthy of the trust placed in us.We trust our team to do the right thing and they lift us to new heights.We trust our customers to partner with us and we grow alongside them.We trust partners and they deliver on their commitments.We treat all our stakeholders fairly with honest effort, integrity and open communication.