This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Description and Requirements
Customer Support Specialist - Fintech Industry Location: Onsite (Cork HQ, Mahon) Type: Permanent Position Salary: €28,500 gross p/a + monthly performance bonus (up to €500) Shifts: Rotating shifts between 8am - 10pm, Monday to Sunday (5 days/week) Start Date: August 2025
Are you passionate about solving problems and interested in the latest technology?
This could be the perfect opportunity for you!
We are hiring Customer Support Specialists on behalf of one of the world's leading fintech companies.
In this role, you'll be at the frontline, supporting customers through phone, email, and chat, helping them resolve queries and ensuring a smooth user experience.
What You'll Do:
Provide exceptional customer support via multiple channels.
Investigate and troubleshoot issues using internal tools.
Collaborate with your team to improve customer experience and process efficiencies.
Participate in engagement initiatives to maintain a fun and positive workplace.
What We're Looking For:
Fluent English (language test required)
Strong communication and customer service skills
Tech-savvy and comfortable working with multiple systems
Self-motivated, solution-oriented, and a team player
Bonus Points:
1+ year of customer service experience Interest in fintech or emerging technologies
At TELUS Digital, employee well-being and teamwork are at the heart of what we do.
Join a supportive team where you'll grow your skills and have fun doing it!
What's in it for you:
Are you still thinking about it?
Stable job, regular training, great rewards for referring your friends, multilingual exposure, performance based bonuses, Community projects and way more!
We also care about your wellbeing!
From day 1 you get free access to benefits like Wellness Events, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.
Do you want private medical insurance coverage?
We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!
Transport: Do you have a car?
Car park.
Would you prefer cycling?
Bike to Work tax relief.
Are you more likely to get the bus?
Taxsaver Leap Cards.
In the office, you'll enjoy our inspiring, fun and innovative space with 'relax' and 'play' areas, gym, subsidised canteen and coffee stations.
Community projects - want to make the world a better place?
We run CSR (Corporate Social Responsibility) events all year long
What happens next?
Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.
You are not fully sure your profile matches all the requirements?
Don't hesitate to apply anyway!
We wouldn't like to miss the opportunity of meeting a great candidate.
Language ReferenceEnglish
EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.
We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.
With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.#LI-DNI