Dublin, Ireland
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high‑performing sales talent, and executing our go‑to‑market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid‑market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast‑paced SaaS environments.
What will I be doing?
Lead, coach, and develop a team of Account Executives across Continental Europe
Drive consistent pipeline generation, forecast accuracy, and revenue performance
Support reps through complex commercial negotiations and multi‑stakeholder sales cycles
Build a culture of accountability, performance, and continuous improvement
Partner cross‑functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams
Recruit, onboard, and develop top sales talent
Monitor key sales metrics and identify opportunities to improve execution and conversion rates
Contribute to regional go‑to‑market planning and execution
Ensure operational discipline across forecasting, CRM hygiene, and sales processes
What skills do I need?
Significant experience leading successful SaaS sales teams
Proven track record of delivering and exceeding revenue targets
Strong people leadership and coaching capabilities
Experience managing complex B2B sales cycles
Strong commercial acumen and forecasting discipline
Ability to operate effectively across multiple European markets and cultures
Excellent communication, stakeholder management, and leadership skills
Experience working in high‑growth or scaling technology businesses is preferred
Benefits
Competitive salary and equity in a fast‑growing start‑up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle‑to‑Work Scheme with secure bike storage provided
MacBooks are our standard, but we also offer Windows for certain roles when needed.
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. Employees are expected to be in the office at least three days per week.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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