Shannon Precision Engineering Limited is seeking a proactive, organised and detail-oriented Key Account Manager to oversee and support operation and administrative processes across the business. This role offers excellent opportunity for an ambitious professional to play a key part in strengthening customer relationships, enhancing service delivery and contributing to SPE's ongoing commercial success.
Key Responsibilities
Customer Service and Account Management
* Serve as the main point of contact for key customers, manage day-to-day communication and ensuring a high level of service.
* Respond promptly to customer queries, including order status requests.
* Proactively follow up on customer communications via email and other channels.
* Manage and monitor customer accounts to ensure all requirements are met and expectations are exceeded.
* Build strong, professional relationships with customers through consistent and transparent communication.
Order Processing and Documentation
* Create sales orders, Job ID's and part numbers in line with New Product Introduction (NPI) documentation.
* Upload, maintain and manage all relevant customer and production documentation, including:
i. Certificates of Conformance (CoC)
ii. Drawing and models
iii. First Article Inspection Reports (FAIR)
iv. Production Part Approval Process (PPAP) documents
* Ensure all documentation is accurate, current and correctly filed across departments.
Administrative and Reporting Support
* Maintain accurate and up-to-date records for all key accounts.
* Assist in the preparation of reports, presentations and internal documentation as required.
* Support management with day-to-day administrative tasks and follow-up actions.
* Facilitate clear ad efficient communication between internal terms to ensure seamless operations.
* Prepare and distribute daily shipment lists for the Stores department and coordinate the availability of parts for dispatch.
Skills and Experience Required
* Minimum of 5 years' experience in a similar role.
* Strong attention of detail and accuracy in both administrative and operational work.
* Ability to work independently, while also collaborating effectively within a team environment.
* Previous experience in order management, customer service administration, or operational support is highly desirable.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential, experience with ERP systems such as M1 is an advantage.
* Excellent written and verbal communication skills, with a professional and customer focused approach.
Job Type: Full-time
Benefits:
* On-site parking
Ability to commute/relocate:
* Shannon Industrial Estate, Shannon, CO. Clare: reliably commute or plan to relocate before starting work (preferred)
Language:
* Must be fluent in English (preferred)
Work Location: In person