Job Purpose To provide a high standard of customer service support and fleet management consultation to a large number of clients.
This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings.
They will play an important role within the team and provide support to their colleagues and the SME Manager to ensure team goals are achieved.
They will report to the SME Manager Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team.
Tasks & Responsibilities To build long term proactive relationships with Customers by: Building Customer trust and confidence Increasing Customer survey ratings Maximising profit opportunities Improving renewal rates Continuing to build on Ayvens professional image and maintain Ayvens high standard of customer service To ensure the highest level of customer service in relation to: Proactive advice and consultation given to customers and or drivers Client Retention Quotations being supplied with maximum accuracy and efficiency Orders and enquiries managed efficiently Professional response to customer queries Processing a number of administration tasks and other driver related tasks Managing fluctuating workloads Dealing with LP Group requests Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management Identifying growth opportunities with existing clients Upsell ancillary products to existing clients To ensure processes and procedures are adhered to as outlined in training or any subsequent communications Contributing to the success of the Customer Services Team and Ayvens by: Maintaining a positive approach and attitude to all aspects of work Working as part of a team, i.e sharing best practices and providing support to colleagues Working closely with colleagues within team and across the business towards achieving objectives Ensuring that all individual and team targets are achieved Attending, contributing to and actioning issues at team and department meetings Buy in to and contribute to any department or change projects Knowledge, Skills & Experience High level of attention to detail Creative thinker with ability to identify and implement improvements Computer literate with an excellent knowledge of Microsoft Products The ability to see issues through to completion and work to deadlines The ability to think, act and make decisions under pressure Clear organisation and prioritisation of your daily tasks, while also ensuring teamwork is also completed Appropriate follow-up on client deliverables To ensure appropriate time is given and all tasks are completed as requested Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved.
Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the SME Department Skills: Account Management Customer Service motor Administrator Sales