Service Manager - Alzheimer's Day Service Location: Cork City Employment Type: Full-time 37.5 hours per week, Permanent Reporting to: Operation Manager About the Service This Alzheimer's & Dementia Day Service provides person-centred, therapeutic, and socially engaging supports to adults living with dementia.
The service aims to enhance quality of life, support family carers, and provide a safe, stimulating environment within the community.
The Senior Centre Manager plays a key leadership role in the overall running, strategic growth, quality assurance, and regulatory compliance of the centre.
This role ensures high standards of care, strong governance, and an empowering, compassionate culture.
The Senior Centre Manager is responsible for the operational, clinical, and administrative management of the day service.
Key Responsibilities Maximise the impact and reach of all services.
Ensure excellent relationships are developed and maintained with multiple stakeholders.
Grow and develop the range and number of dementia services for existing service users and those awaiting services in line with the Society's strategic objectives and targets.
Manage and maintain records and documentation and standard operating procedures to include legislative and compliance documentation for the Service.
Assist in actively marketing the services and promote a positive personal/professional profile within the local community / region.
Motivate, coach, and empower all team members to perform to the best of their ability.
Implement full performance management of team including setting objectives, reviewing progress, and addressing any performance issues that may arise.
Ensure the effective management of all human resources (staff & volunteers); ensure clarity of roles, assignment of duties, adequate staff client ratios, arrangement of leave and payment of salaries etc.
Ensure consultation, learning and training are central to quality.
Identify and manage risks and maintain an up-to-date risk register Services complaints / incidents are consistently reported, and progress tracked on corrective actions.
Proactively manage the operations budget.
Provide timely, accurate and detailed budget data to Operations Manager on a monthly, quarterly, and annual basis, identifying and explaining anomalies or trends as appropriate.
Coordination of the annual HSE Service arrangements to include review and submit for sign off & maintain records.
To prepare and submit detailed business proposals supporting operational decision-making cases and funding applications both internally and externally as required.
Ensure monthly, quarterly and annual reporting to the HSE is submitted.
The above statements are intended to describe the general nature and level of work required for this position.
They are not intended to be an exhaustive list.
The holder of this position is required to respond with a flexible approach when tasks arise which are not specifically covered in this job description.
Essential Requirements Minimum of 3 years' experience in a similar role and a fast-paced environment A third level qualification in business, management or facility management is desirable.
Proven ability to provide excellent leadership of successful teams (staff & volunteers) Experience of people Management Proven skills in formulating strategies for service development.
Excellent communication, time management and organizational skills Experience of budget development, financial profit/loss process and human resources.
Ability to be innovative and creative and to promote an environment for change and continuous improvement.
Strong business and commercial awareness with the ability to evaluate the viability of the services.
Experience leading Operations projects which add value to an organization.
Proficient in MS Office (Excel, word, PowerPoint & Outlook) & SharePoint Salary & Benefits A competitive remuneration package is available, aligned with experience 24 Days annual leave with 2 discretionary Days Company pension scheme Educaiton Programme Employee Assistant programme Skills: Communication Education building relationships Compassionate Motivated Supportive