Unijobs
on behalf of our public sector client have a requirement for an
ICT Support Engineer.
The duration of the post is
initially 6 months
with possible extensions thereafter.
Working 35 hours per week
the successful candidate will be employed as an agency employee and will be paid an
hourly rate of €23.40
based on an
annualised salary of €42,740
and will
accrue 28 days' annual leave
per year
.
The successful candidate will be based fully onsite in the
Limerick
City
area.
Responsibilities may also include, but are not restricted to:
Administration
* Ensure the efficient day-to-day administration of area of responsibility.
* Ensure that deadlines are met, and service levels maintained.
* Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy.
* Ensure that archives and records are accurate and readily available.
* Maintain confidentiality of documentation, records, etc.
* Maximise the use of technology in ensuring work is completed to a high standard.
* Ensure line management is kept informed of issues.
* Ensure that stakeholders are kept informed and that their views are communicated to middle management.
* Organise and attend meetings as required.
* Take minutes at meetings and prepare for timely circulation following meeting.
Customer Service
* Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Line Manager of any deficiencies.
* Ensure that service users are treated with dignity and respect.
* Act on feedback from service users / customers and report same to Line Manager.
Service Delivery and Improvement
* Delivery of front-line ICT user and hardware support.
* Set up and configuration of user accounts, application accounts and hardware devices on the network.
* Supporting the ICT Service functional area as assigned, which can include LAN, server & desktop equipment support/maintenance.
* Application/User support - such as user account maintenance, troubleshooting, testing, documentation, performance monitoring.
* Helpdesk support - such as domain (AD) account management, email, connectivity, and other assigned calls.
* Information management, requirements definition, reporting, and data access.
* Liaise with Support Vendors in resolution of issues.
* Participate in the implementation of Systems - local, regional, or national.
* Maintain documentation relevant to the role - systems documentation, form management, incident reporting, etc.
* Actively participate in innovation and support change and improvement initiatives within the service; implement agreed changes to the administration of the service.
* Encourage and support staff through change processes.
Professional Knowledge & Experience
* Knowledge and experience of Back-up/Recovery technologies.
* Knowledge and experience of supporting users in an MS Windows 7 (or later) OS environment.
* Knowledge and experience of supporting users in an MS Windows Server 2008 (or later) OS environment.
* Working knowledge of other relevant IT healthcare systems would be an advantage.
* Strong troubleshooting skills in an ICT setting.
* Knowledge and experience of monitoring and updating security systems e.g., Sophos, Symantec, McAfee or equivalent.
* Basic knowledge of Wide Area Networks.
* Excellent MS Office skills to include, Outlook, Word, Excel, PowerPoint.
* Experience working in an ICT support environment using Windows Server 2008 or later, PCs using Windows 7 OS or later, and MS Exchange.
* Knowledge and experience of Active Directory
* Experience in the following:
* Helpdesk Software Administration
* Back-up / Recovery Software
* Processing ICT support tickets
Commitment to a Quality Service
* Awareness and appreciation of the service user.
* A commitment to maintaining high work standards.
* A commitment to delivering a quality service to service users (customer service skills).
Communications & Interpersonal Skills
* Good communication and interpersonal skills including the ability to present information in a clear and concise manner.
* Strong written communication skills.
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer