Job Description
We are seeking an exceptional Service Advisor to join our team. As a key member of our service process, you will be responsible for building and maintaining customer relationships, managing the service process from booking to completion, and liaising with workshop, parts, and warranty teams.
Main Duties:
* Build and maintain customer relationships
* Provide updates on vehicle repairs, costs, and timelines
* Schedule customer bookings and handle walk-ins
* Ensure vehicles are ready on time and explain completed work
Requirements
To succeed in this role, you will need:
Skills and Qualifications:
* Strong customer service and communication skills
* Able to advise, sell, and solve problems under pressure
* Organised, detail-focused, and a team player
* Good PC skills and flexibility
* Previous motor industry/service experience required
* Main valid driving licence
Benefits
We offer a competitive salary with performance bonuses, career progression and training opportunities, staff discounts & car purchase scheme, 22-25 days annual leave, sick pay & PRSA contributions, health & wellbeing supports (EAP, flu vaccines, eye tests, cycle-to-work), and free onsite parking.
What We're Looking For
This is an opportunity for someone who is strong, proactive and willing to take charge. We value teamwork and collaboration, but also encourage individual initiative and ideas.