Job OverviewWe are seeking a Desktop Support Specialist with basic networking knowledge to provide technical support for end-users. The role involves troubleshooting hardware, software, and network issues, as well as maintaining IT systems in line with company standards.Key ResponsibilitiesProvide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.Install, configure, and maintain Windows and macOS systems.Troubleshoot basic networking issues (LAN, WAN, Wi-Fi, DNS, DHCP, IP configuration).Manage and support Microsoft Office 365 and other productivity tools.Assist in user account management (Active Directory, password resets, access rights).Configure and support VPN connections for remote users.Log and track incidents in the ticketing system (ServiceNow, Jira, etc.).Support video conferencing tools (Teams, Zoom, WebEx).Coordinate with the Network and Systems team for escalated issues.Document processes, solutions, and troubleshooting guides.Required SkillsStrong knowledge of Windows 10/11 and Microsoft Office suite.Basic understanding of networking concepts (TCP/IP, LAN/WAN, DNS, DHCP, VPN).Familiarity with Active Directory and user account administration.Knowledge of antivirus, endpoint protection, and patching tools.Excellent troubleshooting and customer service skills.Ability to prioritize and manage multiple tasks.QualificationsBachelor's degree in IT, Computer Science, or related field (preferred).1–2 years of experience in Desktop/IT Support.Certifications : CompTIA A+, Network+, Microsoft MCSA.Good communication English.Job Type: Full-time