Donohoe Skoda is one of the Wexford's most established franchise dealerships, and our aftersales department is the engine room of the business. We're looking for a Service Advisor who understands that great service isn't a transaction - it's a relationship.This is the role that sets the tone for every customer's experience with us. You'll be the calm, capable voice on the phone, the friendly face at the desk, and the connective tissue between our customers and our workshop. If you take pride in doing things properly, you'll fit right in.We've recently completed a full refurbishment of our showroom and staff facilities, and we're investing seriously in the team behind the brand. There's genuine momentum here, and room to grow with us.What You’ll Be DoingWelcoming customers and guiding them through the service journey with confidence and clarityBooking vehicles in for service, maintenance, and repair - accurately, first timeActing as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costsPreparing transparent estimates and invoices that customers can trustManaging updates, follow-ups, and the small details that turn a one-time visit into a long-term relationshipSupporting the Aftersales Manager in keeping the department runningWhat We're Looking ForPrevious experience as a Service Advisor or in a comparable customer-facing role (automotive background a strong plus)Excellent communication skills - written, spoken, and the underrated skill of listeningComfortable on DMS/CRM systems and with the administrative side of the roleComposure under pressure and the ability to juggle a busy day without dropping the standardA genuine service mindset and a team-first attitudeFull, clean driving licenceWhat We OfferCompetitive salary, DOE, with performance-related bonusMatched pension contributionOn Site parking / carwashBike to work schemeChristmas VoucherStructured training and clear career progression within a growing groupA professional, supportive team and a recently refurbished working environmentThe chance to build a long-term career with a dealership that's investing in its people and its futureDonohoe Skoda - where the standard is set at the service desk.
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