At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers. We now have a fantastic new opportunity for Reservations Supervisor to join our team and contribute to the future success of Killashee Hotel. Key Requirements: Flexible with hours Experience with Opera preferable but not essential Administration experience Highly motivated with a positive attitude Strong leadership, time management and organisational skills Attention to detail is a must Responsibilities: To handle guest enquiries relating to reservations in a competent and efficient manner. To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered. To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times. To be sufficiently familiar with travel agents, company co-ordinators who might place business with us. To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized. To answer the switchboard, directing calls appropriately, dealing with any queries that may arise Handle all guest enquires Why work with us: We provide excellent learning and development opportunities All our team members receive free leisure centre membership Discounted rates for FBD Hotels and Resorts Employee Assistance Programme and Wellness initiatives Affinity discount with FBD insurance for home, car and travel Free parking on site Meals provided on duty Employee referral incentive scheme Social team events Flexible working hours Excellent working environment focused on team appreciation Team Recognition programme Career Progression At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability. Skills: Phone Skills Communication Attention Detail