At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.
We have a vacancy for a Hotel Reservation Executive to join our wonderful central booking team.
This hybrid role is open to candidates based in Dublin (Based in HQ Dublin 2), Cork (Based in The Dean Cork) or Galway (Based in The Dean Galway)
Key Areas
* Managing guest reservations and inquiries via phone and email
* Delivering exceptional guest service and communication
* Accurately processing bookings in Opera PMS
* Supporting revenue generation through upselling and cross-selling
* Collaborating with hotel teams to exceed guest expectations
Job Purpose
The Hotel Reservations Executive plays a key role in the success of our Central Reservations Office. Acting as the first point of contact for guests, this role ensures all reservations and guest interactions are handled efficiently, professionally, and with a personal touch.
Working closely with hotel teams across the group, the Reservations Executive ensures seamless booking processes, maximised revenue opportunities, and contributes to the delivery of outstanding guest experiences from the very first interaction.
Key Deliverables
Guest Service & Booking Management
* Handle incoming calls and emails related to individual and group reservations in a prompt, professional, and engaging manner
* Deliver consistent service standards that reflect the brand's premium offering and hospitality values
* Support guests with detailed information on rates, packages, and special offers to help guide purchasing decisions
* Manage special requests, guest preferences, and ensure accurate communication with hotel teams
System Accuracy & Communication
* Accurately input bookings and updates into the Opera PMS system
* Ensure all reservation information is complete, correct, and in line with standard operating procedures
* Monitor daily arrivals and coordinate special arrangements with relevant departments
* Maintain thorough understanding of promotions, availability, and rate strategies
Sales & Revenue Support
* Confidently upsell room types, packages, and additional services to maximise revenue per booking
* Identify sales opportunities and convert inquiries into confirmed bookings
* Contribute to team goals around occupancy, average rate, and guest satisfaction metrics
Reporting & Administration
* Assist in compiling daily, weekly, and monthly reports as required by the Reservations Manager
* Complete departmental checklists and maintain reservation logs
* Monitor and action waitlists, cancellations, and last-minute availability
* Ensure GDPR compliance and secure handling of guest data
Preferred Experience
* Previous experience in hotel reservations or front office essential
* Working knowledge of Opera PMS required
* Excellent communication skills, both verbal and written
* Strong telephone manner and professional email etiquette
* High attention to detail and strong administrative abilities
* Confident, outgoing, and motivated team player
* Ability to prioritise, multitask, and work efficiently under pressure
Schedule:
Monday - Saturday 8am-8pm (shifts 8am-4pm, 12:00- 8pm, 10am-6pm).
Bank Holiday hours same as Saturday shift (9am-5pm with a premium).
Benefits:
* Eligible for a bonus and Company's Saturday premium
* Global discounted staff room rates across the group
* 50% off Food and 25% Beverage across the group
* Increased Annual Leave with Service
* Friends and Family discount
* Gym Membership Discounts*
* Continual training and development
* Career progression within the Group
* Gratuities *
* Meals on shift
* Bike to work scheme
* Taxsaver for travel
* Refer a friend scheme
* Wellness at work events and access to wellness platform
* Employment Assistance Programme
* Group discounts for cinema tickets, shopping deals etc
* Team appreciation days
* Service recognition
* Regular fun-filled activities and gatherings for all teams across the group
* Applicable to certain positions
HP