Address Marlinstown Office Park, Marlinstown, Mullingar, Co. Westmeath, Ireland
Job Description
Join our team
With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s Circle of Care philosophy ensures it fulfils its promise: Your Life, Your Way
Who we’re looking for
As a Scheduling Coordinator, you should have the following skills and experience.
* Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
* Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
* Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
* Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers.
* Must have computer skills and be proficient in Word and Excel.
* Must present a professional appearance and demeanour.
* Must have the ability to perform duties in a professional office setting.
What you’ll do
* Organise all rotas and staffing requirements. (Rostering shifts)
* Monitor, mediate and log both client and caregiver concerns.
* Effectively manage and develop excellent relationships with the caregivers and clients.
* Actively encourage contact between caregivers, clients and the office.
* Coordinate and maintain a complete client service schedule using our in‑house CRM system – People Planner.
* Accurately enter and maintain client and caregiver records.
* Record caregiver hours and enter hours into People Planner.
* Deal with emergency situations decisively and effectively.
* Answer incoming calls in a friendly, professional and knowledgeable manner.
* Participate as needed in meetings related to caregiver scheduling/work rotas.
* Perform any and all other functions deemed necessary.
What you’ll get
* Competitive Pay
* Laptops
* Training and ongoing developmental support
* Good work-life balance
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