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ADEC ARISE Europe is currently seeking to appoint a full time Irish Speaking Customer Service Agent who will provide customer support across call/email/chat/letter. The role is hybrid but may be remote considering the candidate's location.
We are looking for candidates that have a track record of providing excellent customer service and meeting their KPIs. The roster will be Monday to Saturday and opening hours are 08:00 - 20:00 Monday to Friday and 09:00 to 13:00pm on a Saturday. Flexibility will be required during busy periods or to cover scheduled leave.
What we can offer you
* Private Health Insurance post probation review
* Employee Assistance Programme (EAP)
* Further Education Programme
* Bike to Work Scheme
* The opportunity to work with a growing organisation
Responsibilities:
* Provide advice, information and technical support to customers contacting the client by various methods (Phone/Email /Chat/Letter etc.)
* Log customer interaction on the relevant database/system to create customer cases.
* Represent the client in a professional manner
* Interpret and understand the nature of the customers issue through an in-dept analysis and escalate where appropriate.
* Communicate complex concepts and processes clearly to customers and business users in a manner that they can clearly understand.
* Proactively maintain knowledge of the service the client provides and the utility providers in Ireland.
* Commitment to upholding client values in everything that you do.
Candidate Requirements:
* Must be fluent in written and spoken Irish
* Previous customer service experience with minimum 1 year in a contact centre environment
* Professional outlook to go above and beyond for customers.
* Commitment to upholding client values in everything that you do.
* Positivity and resilience.
* Excellent communication skills with patience to deal with non-technical customers requiring assistance.
* Quality focus with a drive for continuous improvement.
* Excellent problem-solving skills.
* Team player who shares knowledge freely with others.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Outsourcing/Offshoring
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