Join a dynamic team where innovation meets heritage and people drive change.
We are proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands.
* By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve.
As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our e Commerce team as Online Operations Executive.
Key Responsibilities:
* Offering retail partners an exceptional level of service at all times and supporting them to drive sales as well as maintaining day-to-day demands and requirements (offering slots and service for customers).
* Liaising with stores and presenting data via Teams calls/phone/mail to improve operations and drive profitability/efficiency, as well as furnishing stores with regular insight from operational KPIs such as Sales and NPS.
* Also dealing with store issues on a day-to-day basis.
* Monitoring sales performance to identify and highlight improvements that may be made to further grow the Online Shopping business.
* Working with wider Online Team/associated teams (marketing/Digital Ops, etc) on key customer improvement projects.
* Contributing to the roll out of new fulfilment initiatives.
* Ongoing inbound query and issue management (helpdesk calls) and close out via Servicenow, Fexco & RSC.
What We're Looking For:
* Relevant experience gained within a retail/operations environment.
* Previous experience of working with Retailers.
* A self-starter with strong project management skills.
* A good problem-solving mindset and ability to work on own initiative when required.
* Ability to compile gathered data into clear, structured reports, and present (via PowerPoint/Teams), with a good working knowledge of Word/Excel, and Power BI.
* A good team player.
* Commercial acumen and comfortable working with, and driving, Key Performance Indicators as set by the Online Team.
* Up-to-date knowledge of key trends within online grocery market.
* Comfortable working with technology systems.
* Excellent communication, influencing and relationship management skills.
Why Join Us:
* Career Development: With a commitment to your personal and professional growth, we offer numerous opportunities for advancement and learning.
* Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
* Innovation Focus: Be part of a company that values forward-thinking solutions.
* Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
* Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.