Job Title:
Retail Plumbing Manager – Newcastle West
Overview
Our client is a trusted name in hardware and building materials, serving Newcastle West and the surrounding areas.
As our business continues to grow, we are creating a
new Plumbing Manager role
to lead and develop our plumbing department.
This is a hands-on position for someone with strong plumbing product knowledge, great people skills, and a passion for delivering excellent customer service and driving sales.
Key Responsibilities
Department Management & Sales
Lead and manage the
plumbing department
to achieve sales and margin targets.
Drive
sales growth
through strong product knowledge, upselling and cross-selling.
Work closely with management to support
overall business growth
.
Customer Service
Provide expert advice on
plumbing products and solutions
to trade and retail customers.
Handle customer queries, process sales and provide
after-sales support
.
Ensure a friendly, professional and
solution-focused
experience for all customers.
Stock & Merchandising
Manage
stock levels
, place orders and liaise with suppliers.
Ensure the plumbing section is
well-organised, clearly merchandised
and fully stocked.
Maintain attractive and effective
product displays
.
Team Support & Development
Train and support staff in
plumbing product knowledge
and sales techniques.
Help develop a knowledgeable, confident team that delivers
excellent customer service
.
Industry Awareness
Stay up to date with
industry trends
, new products and plumbing technologies.
Skills & Experience
Strong
plumbing product knowledge
– experience in a plumbing or hardware environment.
Proven
customer service
skills – friendly, professional and solutions-driven.
Experience in
sales and merchandising
, ideally in a trade or retail setting.
Leadership or supervisory
experience in a similar environment.
Confident with
stock management
– ordering, inventory control and supplier coordination.
Strong
communication
and
problem-solving
skills.
What We Offer
Competitive salary
A
great team environment
in a well-established, growing business
Opportunities for
professional development and progression
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