About The RolePosition: Security Control Room OperatorHours: 36-48 hours (Requires night shift work)Pay rate: €17.50Contract: PermanentLocation: Swords, Co. Dublin | Fully onsiteThe shift pattern will follow a rotating schedule of two day shifts, followed by two night shifts, then four days off. This cycle repeats weekly. While we aim to maintain consistency, occasional deviations may occur due to illness, holidays, or unforeseen circumstancesFlexibility to work night shifts is essential, with the ability to work up to 48 hours per week as required.Due to immediate service requirements, this role is open to applicants who hold EU/EEA citizenship with the right to work in Ireland without restriction. Unfortunately, we are not in a position to support visa applications or work permits for this role at this time.Role OverviewJoin Bidvest Noonan as a Security Control Room Operator at our Head Office. You'll ensure the safety and welfare of staff across the estate, manage emergency communications, and operate key security systems including CCTV, access control, and alarm dispatch.Key Responsibilities of the Security Control Room Operator:Monitor officer welfare and respond to missed callsHandle emergency situations and liaise with servicesOperate control room systems (CCTV, alarms, access control)Manage inbound/outbound calls professionallyReport incidents accuratelySupport rostering and daily task executionMaintain confidentiality and comply with GDPRComplete all required training modulesKey Requirements of the Security Control Room Operator:Valid PSA Licence (Security Static)5+ years verifiable work history1+ year in a control room or similar environmentStrong communication, IT, and multitasking skillsCalm under pressure, team-oriented, and customer-focusedFlexible to work shifts, including nights and weekendsBenefits:Rates of pay €17:50 per hour rising to €18 per hour after probation + standard ERO rates for overtime. Sunday/Public HolidaysSunday rates of €3.44 per hourNight allowance of €16.80Full uniform suppliedPension planProgression opportunitiesWRKIT Employee Benefits Platform which give you access to savings at big retailers viaDiscounts/Cash back and Shopping CardsHSF – a health cash plan and personal accident benefit with added servicesINDHPAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.