Description
Developer Support Engineer profile gives you opportunity to
expand your expertise across the Salesforce Platform. Working with
developers from other companies and helping them find solutions to their
business cases will always keep you engaged and motivated at work.
Learning opportunities are limitless. Support engineer profile is one of the
best opportunities to master Salesforce Platform and achieve your career
goals.
Role & Responsibilities
* Assist third-party developers to troubleshoot their integration
* with APIs, Apex, Visualforce and implementation of
* other developer products. This will involve
* debugging, troubleshooting, and taking responsibility to see that the
* issue is fully resolved.
* Write sample code, client libraries, and contribute to Open Source
* projects.
* Create knowledge base materials dedicated towards operational
* efficiency while also empowering and enabling the developer
* community
* Resolve customer service issues and skill-fully manage complex
* customer service problems.
* Manage customers' expectations and experience in a way that
* results in high customer satisfaction.
* Develop and maintain technical expertise in assigned areas of
* product functionality and utilize that expertise effectively to help
* customers.
* Assist with the design and delivery of product and other technical
* training.
* Review support cases for technical and troubleshooting accuracy.
* Define and describe technical best practices.
* Identify product and services up-sell opportunities and describe
* Salesforce solutions to customers in a way that is articulate,
* accurate, and persuasive.
* Complete assigned project responsibilities.
* Meet the monthly goals on KPIs such as CSAT, Productivity.
Experience/Skills Required
* BTech/BS degree in a technical field preferred with a strong
* academic record.
* 2 to 8 years engineering / programming work experience.
* Lightning Experience - Lighting Web Components & Aura
* Modern Javascript
* Apex(Synchronous and Asynchronous)
* Integration - REST/SOAP/Bulk API
* Debugging/Troubleshooting Errors
* Visualforce
* * Fluent in French language in addition to English
* SOQL/SOSL
* Deployment- Metadata API/ANT Migration tool/CLI
* Flows/Process Builder
* Authentication, SSO/Auth Provider
* Event driven architecture - Platform Events, Streaming API, Change
* data capture
* Field Service Lightning (FSL)
* Mobile Dev
* Excellent written and verbal communication skills
* Solid understanding of Internet technologies: firewalls, web servers,
* web proxy servers, etc.
* Understanding of database concepts and data management
* (RDBMS) and SQLExperience/
Skills Desired
* Previous experience with CRM and its technologies.
* Experience as a committer in an Open Source project is a plus.
* Certified Administrator (ADM201 Certified)
* Certified Advanced Administrator (ADM211 Certified)
* Certified Developer (DEV401 Certified)
* Experience with Salesforce Commerce Cloud or E-commerce
* Domain is a plus.