Job Description
We are seeking a proactive and customer-focused Retail Supervisor to support the daily operations of our retail unit. This role involves overseeing front-of-house and back-of-house activities, ensuring compliance with Aramark policies, and delivering exceptional service standards. The successful candidate will act as a key point of contact for staff and customers, maintaining operational excellence and driving store performance.
Job Responsibilities
* Assist in completing store operational requirements by scheduling and assigning tasks
* Comply with Aramark procedures regarding Opx and system requirements
* Implement Aramark policies and protocols to maintain future retail operations
* Support store targets, scorecard, and payroll management
* Conduct regular 360 audits to ensure the shop is functional and presentable
* Ensure all staff comply with Aramark policies and procedures
* Coordinate daily front-of-house and back-of-house retail operations
* Assist in delivering monthly inventory of all shop stock
* Follow and implement Aramark health and safety policies and procedures
* Identify current and future customer requirements by analyzing sales mixes
* Act as store representative and set an example for staff
* Train new and current employees on proper customer service practices
* Ensure retail unit is merchandised and stock lines are presented according to approved planograms
* Respond efficiently and accurately to customer complaints
* Act as lead operator of the retail unit in the absence of the Retail Manager
* Perform any other duties deemed appropriate by the Retail Manager and/or Campus General Manager
Qualifications
* Experience in a supervisory role
* Passion for delivering excellent service
* Knowledge and experience with Food Hygiene practices (e.g., HACCP)
* Excellent interpersonal, communication, and organizational skills to liaise effectively with various departments
* Outgoing personality; reliable and dependable
* Flexible and able to work under pressure while prioritizing tasks