Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.
You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.
You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.
Management responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To deliver excellent care to our guests.
* To carry out departmental audits to ensure LHQA is achieved by all team members.
* To ensure that the Hotel's Vision & Mission statement is communicated to the team.
* To ensure that areas of responsibility are clean and well maintained.
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To report defective materials and equipment to the appropriate departments.
* Ensure that all new initiatives are implemented in the agreed time frame.
* To attend meetings as required.
* To ensure that night porter/cleaners have successfully completed their daily tasks.
* To ensure that the team members are trained in any new tasks.
* To ensure there is always management presence in all departments.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
* To ensure departmental sales are achieved in line with the hotel budget.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night.
* To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
* To complete Full Night Audit efficiently.
* To reconcile the cash on daily basis for the whole departments.
* To conduct daily briefings for the morning shift.
* To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
* To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests stay.
* To prepare, print and distribute reports to all departments.
* To be aware and able to enforce all fire-life-safety procedures.
* To remain current in all updates with regards to new procedures and training.
* To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager.
* To ensure to always maintain Hotel property and guest safety.
* To carry out tasks as acting Night Manager in absence of Night Manager.
* Conduct thorough evaluations of existing SOPs to identify areas of improvement, clarity, and compliance with regulations.
* Update and revise SOPs based on feedback, best practice, and changes in operational procedures or regulatory requirements.
People
* To appraise all team members in accordance with the agreed appraisal procedure.
* To ensure that all team members comply with the employee handbook.
* To ensure departmental daily briefings are carried out at relevant times.
* To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
* To ensure that all team members adhere to the hotel's grooming procedures.
* To assist in training all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.
* Work closely with own and other departments to ensure seamless service and communication.
Leadership Competencies
* Self-motivated and sets a positive example for employees by their attitude and performance.
* Demonstrates high levels of energy, enthusiasm and professionalism.
* Encourages the team towards Hotel and individual objectives and aims.
* Shows concern for their team members and interacts with them in a positive manner.
* Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM).
* Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations.
* Communicates in a structured and effective manner with their team.
* Builds and sustains effective relationships with employees and customers.
* Motivates, inspires and empowers others to improved performance.
* Fully knowledgeable and complaint with the leading Hotels of the World LQA program.
Are you looking for a new challenge? Apply now
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.