ServiceNow DeveloperLocation: Dublin ( hybrid)Overview:We're looking for a proactive and detail-focused ServiceNow Administrator/Developerto support the ongoing development, configuration, and maintenance of our ServiceNow platform. This role involves working on a wide array of modules—including ITSM, ITOM (with Cloud Provisioning & Governance), SAM, SecOps, BCM, and Now Assist—while collaborating in a dynamic Agile environment to implement improvements, resolve issues, and ensure the platform's overall health.You'll work closely with experienced developers and stakeholders, gaining hands-on experience while contributing to both operational support and strategic enhancements.Core Responsibilities:Assist in the development and configuration of various ServiceNow applications and modules.Perform routine platform admin tasks including user access management, role configuration, and system upkeep.Collaborate within Agile teams to support sprint planning, backlog grooming, and retrospectives.Build and enhance Service Catalog items, workflows, business rules, UI policies, and scripts (server/client-side).Help diagnose and resolve incidents, defects, and platform-related issues.Support testing, change management, and deployment of new ServiceNow functionality.Contribute to integration efforts with third-party systems using web services (REST, JSON).Stay informed about new ServiceNow features and participate in version upgrade activities.Maintain clear documentation of development work and configuration changes.Apply platform and IT service management best practices consistently.Qualifications & Experience:Bachelor's degree in a relevant field such as Computer Science, Information Systems, or equivalent work experience.1–3 years of experience in IT operations, system administration, or application development roles.Exposure to the ServiceNow platform through coursework, internships, or hands-on projects.Understanding of the ServiceNow data model, architecture, and module structure.Basic proficiency in JavaScript and ServiceNow scripting environments (e.g., Glide API).Familiarity with ITIL frameworks and service delivery principles.Strong analytical skills with attention to detail and a methodical approach to troubleshooting.Good verbal and written communication abilities.Eagerness to learn and grow within a fast-moving and team-driven setting.Preferred Skills:Currently certified as a ServiceNow Certified System Administrator (CSA) or actively pursuing certification.Previous experience working within Agile or SCRUM-based development teams.Understanding of RESTful API integrationBackground working in enterprise environments, especially within consulting or professional services firms.Experience collaborating with managed service providers or third-party IT support vendors.Work Environment:This role follows a hybrid model, requiring regular in-office attendance (minimum two days per week), balanced with remote flexibility as appropriate.