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Delivery Lead
role at
TEKsystems
The Delivery Lead role is a pivotal position responsible for managing multiple projects or engagements simultaneously within a global services delivery organisation.
The role requires managing people, processes, and issue resolution while ensuring customer satisfaction and delivery assurance of services and outcomes.
The Delivery Lead is responsible for quantifying the business benefits from project outcomes and ensuring customer expectations are met.
Responsibilities
Ensure understanding of project vision and deliverables as defined by the customer.
Collaborate with the Account Team to manage risk, project scope, and deliver according to contractual terms.
Manage revenue tracker for assigned engagements and consolidate project status and budget information.
Provide project reporting regarding resources and financials during Monthly and Quarterly Business Reviews.
Identify and coordinate project change control processes and perform issue management.
Establish and perform periodic Customer, project, and solution health checks against target metrics.
Drive growth by searching for new and improved ways of serving Customers.
Act as a servant leader in directing delivery activities and develop project documentation.
Ensure compliance with Customer requirements and maintain project artifacts on SharePoint sites.
Communicate and track Consultant requirements, responsible for on-boarding and off-boarding of project consultants.
Essential Skills
Excellent oral and written communication skills.
Strong analysis and problem-solving skills.
Proficient time management and organisational skills.
Effective personnel management skills.
Demonstrable project data, risk analysis, and mitigation skills.
Excellent customer service skills.
Additional Skills & Qualifications
Bachelor's degree is a plus.
Experience in traditional and agile project management methodologies.
Experience managing and delivering Customer professional services agreements.
IT Experience preferred.
Understanding of Services Outsourcing.
Agile, Project Management, and ITIL certifications are a plus.
Intermediate to advanced proficiency in Excel and PowerPoint.
Financial management and reporting experience.
Why Work Here?
This position offers a dynamic work environment where you can leverage your skills in project management and customer relationship management.
You will have the opportunity to work in partnership with diverse internal stakeholders and drive growth by improving service delivery to customers.
With a focus on continuous improvement and a commitment to customer satisfaction, this role provides a platform for professional growth and development.
Work Environment
The role may require up to 50% travel and involves working under a project framework with a consulting services technology provider.
You will collaborate with internal stakeholders and delivery teams to ensure contract compliance and customer satisfaction.
The work environment is dynamic, with opportunities to engage in financial review meetings and contribute to customer and account discussions.
Location
Cork, Ireland
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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