Our client is a long-established, friendly, and respected IT Managed Service Provider (MSP) based in the South East of Ireland.
They look after everything from servers and PCs to cloud-based applications for a wide range of local businesses.
They are now seeking a confident, relationship-focused Client Account Manager to support and lead their client relationship and account management function.
This is a full-time, permanent, office-based role - ideal for someone who is commercially aware, values long-term client relationships, and is comfortable working in a tech-driven environment.
The Opportunity
This role is about building trust with business clients, helping them get value from the company's services, and ensuring the day-to-day commercial side of the relationship runs smoothly.
The successful candidate will start by supporting senior staff and gradually take full ownership of a portfolio of client accounts.
Initial focus
Reconnect with less active or lapped clients
Follow up on inbound leads from the website, referrals, and events
Assist with quote preparation, licensing renewals (e.g. Microsoft 365), and general proposal support
Develop relationships with existing clients
Longer-term goals
Take full responsibility for a defined client portfolio
Act as the main point of contact for renewals, project coordination, and commercial discussions
Serve as the client's internal advocate, escalating issues and ensuring service standards
Support business development via cross-selling and handling warm inbound leads
Key Responsibilities
Client Management
Build long-term, positive relationships with business clients across different industries
Maintain high-level understanding of each client's environment and recurring needs
Track and manage renewals to avoid service lapses
Identify and escalate any service delivery concerns
Communication & Coordination
Act as a liaison between clients and the engineering team, adding clarity and value
Book in project work, gather and confirm requirements, and manage client expectations
Communicate clearly - especially when managing issues or delays
Sales Support, Business Development and Growth
Follow up on inbound leads and referrals
Assist with proposal writing and presenting service options
Identify and suggest additional services (e.g. backup, VoIP, Microsoft 365, cybersecurity) based on client needs
Admin & CRM Discipline
Log all client-related activity in the CRM (Autotask)
Maintain accurate records of quotes, renewals, and follow-ups
Ensure all relevant information is visible to the wider team
Skills & Experience Required
Prior experience in account management, customer success, or B2B client-facing roles
Familiarity with IT service environments is preferable but not essential (cloud, VoIP, Microsoft 365, cybersecurity)
Strong communication and interpersonal skills
Comfortable engaging in commercial conversations with business clients
Good organisational discipline and follow-up habits
Tech-aware and eager to learn - no deep technical knowledge required
Suitable candidates will be calm under pressure, commercially aware, and confident engaging with business owners and managers.
They'll take responsibility without needing close supervision, stay organised, and work well across teams.
The ability to learn fast, think clearly, and maintain long-term client relationships will be key to success.
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