Job Summary The Ground Operations Controller is a key role within our organization, overseeing flight disruptions and acting as the primary point of contact for airport teams. * Disruption Management: Serve as the central escalation point for customer issues arising from flight disruptions. * Customer Recovery: Collaborate with operations teams to develop effective recovery plans that meet or exceed customer expectations. About this Role The Ground Operations Controller plays a critical part in ensuring smooth airport operations. This includes managing day-to-day activities, coordinating with various stakeholders, and troubleshooting complex problems. Your expertise will be crucial in maintaining high levels of service quality while minimizing disruption impact on customers. This position requires strong problem-solving skills, excellent communication abilities, and experience working under pressure in fast-paced environments. Responsibilities 1., - Monitor flight schedules, -----------------------------------, ,',″‴‘ , 1,