Account Management Executive
We are seeking a seasoned executive to lead our account management team in EMEA, driving revenue growth and shaping the future of AI-driven customer service.
This high-impact role will oversee the development and execution of account management strategies, building and leading a team of front-line managers and teams responsible for existing business revenue in EMEA.
The ideal candidate will have a proven track record of closing complex deals, managing large-scale teams, and defining successful playbooks and territory plans that drive retention and expansion revenue.
Responsibilities:
* Develop and execute account management strategies that drive revenue growth across SMB and Mid Market accounts.
* Lead, coach, and develop front-line managers and teams responsible for existing business revenue in EMEA.
* Define and implement playbooks and territory plans that drive retention and expansion revenue.
* Manage planning, revenue forecasting, resource allocation, and investment planning across account management functions for EMEA.
* Partner with global leadership on company-wide initiatives, representing the North America book of business in product roadmap discussions, pricing strategy, and more.
Requirements:
* 12+ years of experience in technology sales, with 5+ years leading high-performing account management teams.
* 5 years of closing experience in IC capacity (ideally MM+).
* 5 years of first-line management experience (ideal candidate will have both SMB and MM+ in a rapidly growing business).
* 2 years of second-line management experience (ideally leading teams of different segments or tierings).
* Deep renewals experience, ideally running renewals businesses of 8 figures.
* Strong program management experience, proven ability to take strategic programs through ideation to launch.
* Proven track record of building and scaling teams across multiple segments/customer tiers.
* Strong operational mindset—skilled at building scalable processes and driving efficiency.
* Strategic mindset with the ability to balance immediate revenue goals with long-term market development and ecosystem building.
* Executive presence and communication skills suitable for engaging with C-level customers.
* Familiarity with Command of the Message and MEDDPICC (or similar) a plus.
What We Offer:
* Competitive salary and equity in a fast-growing start-up.
* A comprehensive benefits package, including pension scheme & match up to 4%.
* Flexible paid time off policy.
* Paid maternity leave, as well as 6 weeks paternity leave for fathers.
* Cycle-to-Work Scheme and secure bike storage too.