Diagnose and resolve technical issues by reviewing application code, configuration, and data.
Implement minor code fixes and provide effective solutions.
Employment Type:Full timeTiming:GeneralWork Mode:Work from OfficeExperience:6+ yearsLocation:Dublin? Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.
? Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.
? Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.
? Create and track incident reports, assign incidents to appropriate teams for resolution.
? Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures.
Ensure the knowledge base is up-to-date and easily accessible to users.
? Monitor the performance of the applications and identify potential issues.
Take proactive steps to optimize application performance.
? Working knowledge of technical strategies, business process design, application development and technical architecture
? Ability to plan, organize, schedule, and manage work hours and small projects.
? Strong problem solving and analytical abilities.
? Possess good written and oral communication skills.
? Possesses ability to collaborate effectively with a wide array of people on many different levels.
Minimum Qualifications ? Bachelor's degree in Computer Science, Information Technology, or a related field.
? 3 years of experience in application support or development.
? Able to perform minor code fixes.
? Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.
? Excellent problem-solving and troubleshooting abilities.
? Effective communication skills, both verbal and written.
? Ability to work independently and as part of a team.
? Familiarity with tools
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