Job Summary:
We are seeking an experienced Customer Service Expert to lead our front-of-house team and deliver exceptional guest experiences.
Main Responsibilities:
* To oversee the smooth operation of our venue, ensuring a welcoming atmosphere for guests;
* To motivate and guide staff members in providing outstanding customer service skills;
Skills & Qualifications:
The ideal candidate will possess excellent leadership and communication skills, with a proven track record of delivering high-quality customer experiences. They should also be able to work effectively as part of a close-knit team.
The following qualities would be highly beneficial:
i Excellent leadership and people management abilities;
ipunctual reliable individual who can maintain accurate records;
sound decision-making ability under pressure,
communicate complex ideas clearly across various platforms;
having experience in managing budgets is desirable but not essential.
having strong attention to detail at all times.
having worked in hospitality industry preferred. -----------------------------------