IT Support Engineer Role
We are seeking a skilled IT professional to fill the role of IT Support Engineer. As part of our team, you will be responsible for ensuring the reliability and security of our systems, networks, and endpoints.
Key Responsibilities:
* Provide prompt and effective support for staff members, diagnosing and resolving hardware, software, and network issues quickly.
* Install, configure, and maintain operating systems, applications, and peripherals for laptops, desktops, and engineering workstations.
* Manage core infrastructure including Windows Server, Azure Entra ID, SonicWall firewalls, switches, wireless networks, VLANs, and VPNs.
* Administer cloud and SaaS environments including Google Workspace, AWS.
* Implement and maintain system patching, updates, backups, and disaster recovery processes in line with policy.
* Enforce security controls, MFA, access management, and endpoint protection across the organization.
* Maintain asset inventories and documentation to support operational continuity and compliance audits.
Requirements:
* Strong experience in both IT support and infrastructure administration, ideally in a multi-site or engineering/manufacturing environment.
* Proficiency with Windows *****, Windows Server, Azure Entra ID/Azure AD, and Google Workspace administration.
* Solid networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP, firewall configuration).
* Hands-on experience with SonicWall or equivalent firewall platforms.
* Familiarity with AWS services (VPC, EC2, IAM) and cloud security best practices.
* Understanding of endpoint protection, MFA, and patch management.
* Excellent troubleshooting, problem-solving, and documentation skills.