Agency Administrator (German Agency Team)
133788
Job Summary
German Agency Administrator - Blackrock. Zurich Life Ireland (ZLAP) is looking for a German Agency Administrator who will focus on understanding and responding to what matters to distributors. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests.
Your Role
Working within the Agency Administration Department, you will assist the team in delivering a high quality and effective service to our German distributors
Handling a wide variety of queries from German distributors
Monitoring the team mailbox and triaging requests in a timely manner
Assisting in achieving the overall objectives of the Department
Addressing queries arising from commission payments
Assisting with the maintenance of German distributor records
Vetting new agencies, setting up records on the system and issuing documentation
Assisting with the cancellation of German distributors & transfers of business between distributors
Assisting with the set up & maintenance of German web users
Monthly and Quarterly Ad-Hoc tasks
Providing a world class service by maintaining and improving service levels
Dealing with standard tasks within agreed service turn around times
Your Skills and Experience
Fluent German is essential
A relevant business degree and/or industry qualification
Experience in the Life and Pensions industry is preferable but not essential
Excellent knowledge of MS Office Products (Word, Excel)
Excellent analytical skills
Ability to prioritise urgent work for timely delivery
Accurate, with high attention to detail
Excellent organisational skills
Ability to work independently and as part of a team
Flexibility in working hours to meet tight deadlines
Location
Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.
Equal Opportunity Statement
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
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